Help & Frequently Asked Questions

Tell us what you need to know …

Email your queries to web.enquiries@needlers.co.uk 
Or call 01482 467500 and we will do our best to help you! 


Q Trouble signing in/Forgotten password?
A Don’t worry, to start the process of resetting or retrieving your password email us on web.enquiries@needlers.co.uk or call 01482 467500


Q Do I have to have an account to place an order?
A Yes – Just 'Register' with us and we will contact you and do the rest. Or if you would prefer, call us on 01482 467500 or email us on web.enquiries@needlers.co.uk


Q What if you don’t stock my preferred variant/brand?
A Call us we’ll be happy to discuss alternatives or to order your preferred option especially for you.


Q What size do I need?
A View our size guides below: 

Gloves

6 7 8 9 10 11 12
X Small Small Medium Large X Large 2X Large 3X Large


Safety Footwear
Slip rating scores show whether the product has been tested and conforms to EN 13287. 

Slip Rating Test Method Test Coefficient Friction Requirement
SRA Footwear tested on ceramic tile floor with sodium lauryl solution. Forward heel slip.
Forward flat slip.
Not less than 0.28.
Not less than 0.32
SRB Footwear tested on steel floor with glycerol. Forward heel slip.
Forward flat slip.
Not less than 0.13.
Not less than 0.18
SRC Tested and conforms to both the above methods. Product meets requirements of SRA & SRB


Safety footwear classifications
BS EN 345 or EN ISO 20345
Classification S = Highest protection- toecaps tested to 200 joule. 

SB Safety Basic 200 joule protection.
S1 200 joule toecap protection. Closed seat region (fully enclosed heel). Anti-static properties. Energy absorption of seat region.
S2 200 joule toecap protection. Closed seat region (fully enclosed heel). Anti-static properties. Energy absorption of seat region. Water penetration and water absorption resistance.
S3 200 joule toecap protection. Closed seat region (fully enclosed heel). Anti-static properties. Energy absorption of seat region. Water penetration and water absorption resisitance. Plus penetration resistance. Cleated outsole.
S4 200 joule toecap protection. All rubber or all polymeric footwear with anti-static properties. Energy absorption of seat region.
S5 200 joule toecap protection. All rubber or all polymeric footwear with anti-static properties. Energy absorption of seat region. Plus penetration resistance. Cleated outsole.


UK and European shoe size conversion

3 4 5 6 7 8 9 10 11 12
36 37 38 40 41 42 43 44 46 47