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Help & Frequently Asked Questions

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If you're looking for our How To Guides just click here, for everything else here are our Frequently Asked Questions:

Email your queries to web.enquiries@needlers.co.uk 
Or call 01482 467500 and we will do our best to help you! 


Q I'm having trouble signing in or I've forgotten my password
A Don’t worry, to start the process of resetting or retrieving your password email us on web.enquiries@needlers.co.uk or call 01482 467500


Q Do I have to have an account to place an order?
A Yes – Just 'Register' with us and we will contact you and do the rest. Or if you would prefer, call us on 01482 467500 or email us on web.enquiries@needlers.co.uk


Q What if you don’t stock my preferred variant/brand?
A Call us and we’ll be happy to discuss alternatives or to order your preferred option especially for you.


Q What delivery options are available?
A We programme our deliveries to suit our customers, call us on 01482 467500 to discuss how we can best meet your requirements.


Q What product do I need?
A View our requirements guides below:


Gloves - Size

6 7 8 9 10 11 12
X Small Small Medium Large X Large 2X Large 3X Large


Safety Footwear Slip Rating
Slip rating scores show whether the product has been tested and conforms to EN 13287. 

Slip Rating Test Method Test Coefficient Friction Requirement
SRA Footwear tested on ceramic tile floor with sodium lauryl solution. Forward heel slip.
Forward flat slip.
Not less than 0.28.
Not less than 0.32
SRB Footwear tested on steel floor with glycerol. Forward heel slip.
Forward flat slip.
Not less than 0.13.
Not less than 0.18
SRC Tested and conforms to both the above methods. Product meets requirements of SRA & SRB


Safety Footwear Classifications
BS EN 345 or EN ISO 20345
Classification S = Highest protection- toecaps tested to 200 joule. 

SB Safety Basic 200 joule protection.
S1 200 joule toecap protection. Closed seat region (fully enclosed heel). Anti-static properties. Energy absorption of seat region.
S2 200 joule toecap protection. Closed seat region (fully enclosed heel). Anti-static properties. Energy absorption of seat region. Water penetration and water absorption resistance.
S3 200 joule toecap protection. Closed seat region (fully enclosed heel). Anti-static properties. Energy absorption of seat region. Water penetration and water absorption resisitance. Plus penetration resistance. Cleated outsole.
S4 200 joule toecap protection. All rubber or all polymeric footwear with anti-static properties. Energy absorption of seat region.
S5 200 joule toecap protection. All rubber or all polymeric footwear with anti-static properties. Energy absorption of seat region. Plus penetration resistance. Cleated outsole.


UK and European shoe size conversion

3 4 5 6 7 8 9 10 11 12
36 37 38 40 41 42 43 44 46 47

 


Explore Our Brands
Pro-Fit

Our Pro-Fit range of superior quality products are "Better By Design". Designed as a high-quality alternative to branded products, our Pro-Fit range offers added value through enhanced features that we've developed for specific Food Industry applications.

Reldeen

Our historic range of Reldeen products offers reduced costs to comparable products without sacrificing any quality. This fit for purpose range is well established and covers all of the most in demand requirements of Food Manufacturers.